Care Coordinator, Grand Central
Spear Physical Therapy
This job at a glance
- Who can apply
- New grads and up to 27 years
- Must know
- Patient careHRIS
- Nice to have
- Customer service
- Work
- On-site in New York City Metropolitan Area
- Pay
- Not stated by the employer.
- Skill demand
- Patient care62%Customer service27%HRIS4%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 1, 2026 · still open
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About the Role
Care Coordinators at Spear Physical Therapy are responsible for supporting patient care by ensuring patients feel welcomed and valued while managing the flow of appointments.
Key Responsibilities
- Respond to all phone calls and emails within 2 hours, and always within 24 hours.
- Guide patients through the out-of-network experience.
- Greet all patients entering the clinic with a smile.
- Execute 5-star customer service.
- Foster a collaborative spirit to ensure patients and team members receive the care and support they need.
Requirements & Tech Stack
- Manual dexterity to manipulate office equipment and make written notations.
- Ability to use computer keyboard 90% of each workday.
- Hearing acuity to communicate over the telephone.
- Visual acuity to read information on a computer screen.
- Ability to sit, stand, walk for extended periods.
- Occasionally lift 10 pounds floor to waist.
Qualifications
- Previous customer service experience.
- Hospitable, welcoming, and team-orientated attitude.
- Strong communication skills.
- Ability to multi-task.
- Strong attention to detail.
- Willingness to grow.
- BA/BS degree preferred, but not required.
- Passion for the field, hospitality, and customer service.
- Self-motivation and willingness to go above and beyond.
- Enjoyment of seeking opportunities to make an impact daily and connecting with people.
- A proactive, collaborative, team-oriented attitude.
- Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.