Technical Support Engineer
Booz Allen Hamilton
Fayetteville, NC1d agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- System designTroubleshootingCompTIA Security+
- Nice to have
- Operations
- Work
- On-site in Fayetteville
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting86%Operations37%CompTIA Security+3%System design1%of 100 similar entry-level jobs posted in the US this week
- Listed
- Nov 5, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
As a Technical Support Engineer, you will help maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. You will be the first line of technical support for our nation's most elite warfighters, working within a technically versatile team of engineers, technicians, and operational experts. You will have growth opportunities within the program and areas for innovation on simulation systems.
Key Responsibilities
- Manage the network, maintain an Authority to Operate (ATO), improve system design and architecture.
- Perform Tier 1-3 troubleshooting during operations, including hardware installs, lifecycle management, software releases and deployment, new features, and innovation.
- Provide Tier 1-2 troubleshooting across hardware, software, and network issues on local air and ground simulation systems and multiple outstation systems during training events.
- Diagnose problems quickly and restore systems to keep training on track.
- Escalate complex issues to the software and systems engineering teams with clear documentation.
- Perform day-to-day operational checks and preventative maintenance.
- Support operations in a live, virtual, and constructive (LVC) environment.
- Track recurring deficiencies to fix root causes.
- Keep geographically separated systems updated and compliant with current training requirements.
- Build and install new simulators and networks.
- Provide onsite support during operations.
Requirements & Tech Stack
- Experience working on complex networked distributed systems.
- Experience supporting and collaborating with DoD operational personnel.
- Ability to create technical documentation.
- Ability to troubleshoot and resolve issues with basic network and operating systems.
- Ability to travel up to 25% of the time.
- TS/SCI clearance.
- HS diploma or GED.
- Security+ Certification.
Nice to Have
- Experience supporting distributed mission operations training.
- Experience with programming or scripting languages.
- Knowledge of Image Generator VRSG and Constructive Force Generator (CGF) programs such as MACE.
Work Model
- Remote: May require in-person work at a Booz Allen or customer facility.
- Hybrid: Expected to work from a Booz Allen or customer facility.
- Onsite: Primarily performed full-time at a customer facility.