Test Technician

About the Role

We are looking for someone to support the Product Design Engineering team with product fit-related studies.

Key Responsibilities

• Assemble hardware prototypes for bench testing and user studies.
• Perform prototype testing using mechanical test setups.
• Conduct and support in-person user study sessions, including participant intake, interviews, observations, and testing.
• Recruit and schedule study participants.
• Follow established protocols for qualitative and quantitative data collection.
• Set up, troubleshoot, and maintain lab equipment, supplies, and study areas.
• Organize and summarize participant feedback and behavior.
• Analyze test data and prepare reports and documentation.
• Support the development of new test methods and user study protocols.
• Maintain study schedules, inventory, and project timelines.
• Present study findings to internal teams and collaborate with cross-functional partners.
• Transfer or pick up hardware between buildings within the Santa Clara Valley area.

Requirements & Tech Stack

• Technician diploma in product design, human factors, engineering, or a related field, or equivalent hands-on experience.
• Experience preparing or conducting user studies with prototypes.
• Hands-on experience with prototype assembly and building test jigs or fixtures.
• Experience with laboratory measurements, imaging, and data collection.
• Ability to prepare scientific test reports and follow established protocols.
• Understanding of the scientific method and its application to user studies.
• Strong written and verbal communication skills.
• Good organizational skills, attention to detail, and ability to manage multiple projects.
• Ability to learn new tools, software, and laboratory techniques quickly.
• Proficiency with Keynote and Numbers, or PowerPoint and Excel.
• Ability to work onsite five days per week.

Preferred Qualifications

• Experience in human factors, biomechanics, or research studies.
• Technical writing experience for test plans and results.
• Experience with Instron or other materials testing equipment.
• Familiarity with sensors such as force sensors, accelerometers, lasers, temperature, and pressure sensors.
• Experience with metrology equipment such as CMM, OMM, microscopy, or laser scanners.
• Familiarity with oscilloscopes, multimeters, or other basic electronics equipment.
• Hands-on experience with small electromechanical devices.
• Programming experience with MATLAB, LabVIEW, Python, or similar tools.