Research Operations Intern

About The Role

• Join 7RESEARCH, a team of researchers within the 7-Eleven Digital UX organization.
• Support all aspects of the 7-Eleven experience, shaping digital products and services for store associates and US customers.
• Work within the 7RESEARCH Experience Lab at 7NEXT, our R&D hub.
• Partner with the Research Operations Manager, experience researchers, product managers, designers, developers, and other cross-functional teams to ensure research projects run smoothly, consistently, and responsibly.
• Designed for individuals who enjoy organizing complex work, improving processes, supporting people, and learning how research informs better experiences.
• Gain practical experience across the research lifecycle, with a primary focus on research operations and a supervised opportunity to contribute to research and insights activities.

Key Responsibilities

• Coordinate study logistics: timelines, scheduling, status tracking, follow-ups, and stakeholder updates.
• Assist with participant recruitment: screening, confirmations, reminders, attendance tracking, and incentives.
• Prepare and quality-check study materials: screeners, consent forms, discussion guides, surveys, testing links, and session checklists.
• Support in-person and remote research sessions: including the Experience Lab, equipment, recording workflows, and collaboration spaces.
• Organize research files and repositories: using team standards for naming, documentation, tagging, and access.
• Assist with research-tool administration: project setup, user access, basic troubleshooting, and process documentation.
• Maintain simple trackers or dashboards: for study status, recruitment progress, tool usage, and recurring operational issues.
• Identify workflow improvements and help create reusable resources: templates, checklists, playbooks.
• Occasionally support researchers: observing sessions, taking notes, organizing data, conducting secondary research, or summarizing themes.
• Complete an independent internship project: focused on improving a research-operations process or resource, with guidance from the team.

Requirements & Tech Stack

• Microsoft Office or Google Workspace
• Familiarity with at least one collaboration, project-management, survey, participant-recruitment, research, or repository tool.
• Foundational understanding of user-centered research, customer insights, and how research supports product and experience development.
• Basic understanding of interviews, usability testing, surveys, data organization, or synthesizing themes.
• Ability to handle sensitive information thoughtfully and follow expectations related to privacy, consent, and confidentiality.
• Curious, proactive, dependable, and comfortable learning new tools and processes.

Qualifications

• Currently enrolled in an undergraduate, master’s, or PhD program in:
• Psychology
• Cognitive Science
• Human-Computer Interaction
• Human Factors
• Anthropology
• Sociology
• Marketing Research
• Information Science
• Design
• Business
• Operations
• Communications
• Data Science
• MIS
• Or a related field.
• Coursework, project, campus, volunteer, or internship experience involving:
• Research
• Project coordination
• Operations
• Information management
• Data analysis
• Strong organizational skills, attention to detail, and ability to manage multiple assignments and deadlines.
• Clear written and verbal communication skills, including professional communication with participants and cross-functional partners.
• Comfort working with spreadsheets and shared documents.

Preferred Qualifications

• Experience coordinating a research study, event, project, student organization, community, or volunteer program.
• Experience creating process documentation, checklists, templates, trackers, presentations, or knowledge-base content.
• Experience supporting participants, customers, clients, vendors, or other external audiences.
• Familiarity with tools such as Qualtrics, Alchemer, UserTesting, dscout, Maze, Dovetail, Figma, FigJam, Miro, Mural, or similar platforms.
• Interest in retail, digital products, customer experiences, research operations, or service design.