Associate, HR Services

About the Role

The Associate, HR Services (Lifecycle) provides accurate and reliable HR administration supporting employees and managers across EMEA. This role completes recurring and often high-volume administrative activities across the employee lifecycle, including employee data changes and corrections, document uploads, standard audits and checks, records administration, and financial administration.

Working primarily in Workday and ServiceNow, the Associate follows established processes, work instructions, and controls to ensure employee information and HR transactions are completed accurately and on time. When information is missing or an issue falls outside the documented process, the Associate seeks guidance or escalates it to a more experienced colleague.

This is a structured and process-driven role where attention to detail, consistency, and reliability are essential. A strong service mindset and pride in getting things right are equally important.

Key Responsibilities

• HR Administration & Lifecycle Transactions: Complete recurring HR administrative activities across the employee lifecycle using established processes and work instructions. Process approved employee changes, maintain employee information, and complete other standard HR transactions assigned to the Lifecycle team.
• Workday & ServiceNow Administration: Use Workday and ServiceNow to process assigned transactions and requests, update employee information, review case details, record completed actions, and maintain accurate HR records in accordance with established procedures.
• Employee Data Corrections: Complete standard corrections to employee and organizational information following approved requests and documented procedures. Check for appropriate information and approvals before making changes and escalate discrepancies.
• Document & Records Management: Upload, maintain, and organize employee documents and HR records in the appropriate systems. Ensure documentation is complete, correctly recorded, and stored in accordance with established requirements.
• Audits & Data Quality: Complete recurring audits, validations, and data-quality checks using established reports, checklists, and procedures. Identify missing, incomplete, or inconsistent information, complete standard corrections where instructed, and raise exceptions.
• Financial Administration: Complete routine financial administration for HR Services, including processing receipts, invoices, purchase orders, expense-related documentation, and other assigned financial records or transactions in accordance with established procedures and controls.
• Employee & Manager Requests: Support straightforward administrative requests from employees, managers, and HR colleagues. Obtain missing information, provide factual updates, and complete the relevant administrative activity using established guidance.
• Quality, Controls & Confidentiality: Check work carefully before completion and follow applicable HR controls, approval requirements, data privacy, and information security procedures. Handle employee, personal, and financial information confidentially and accurately.
• Workload & Service Delivery: Manage assigned recurring activities within established deadlines and service levels. Maintain attention to detail and consistent quality when working through repetitive or high-volume administrative tasks.
• Teamwork & Learning: Work collaboratively with Lifecycle and wider HR Services colleagues, maintain knowledge of relevant work instructions and systems, complete required training, and seek support when a request or issue falls outside established procedures.

Requirements & Tech Stack

• Workday
• ServiceNow

Qualifications

• Previous experience in HR administration, business administration, shared services, data administration, or another transactional support environment is helpful but not essential.
• Experience completing repetitive or high-volume administrative activities accurately is an advantage.
• Exposure to Workday, ServiceNow, or comparable HR and case-management systems is beneficial but can be developed in the role.
• Experience working with employee records, data entry, document management, audits, or financial administration is helpful.
• Experience supporting European/EMEA operations or working in an international environment is beneficial.
• This role is particularly suited to someone who enjoys structured and detailed work, takes pride in accuracy, and is comfortable completing recurring administrative activities consistently.

Skills

• Attention to Detail & Accuracy: Strong attention to detail and commitment to getting transactions, employee data, documentation, and financial administration right the first time.
• Workday & ServiceNow: Comfortable learning and using Workday and ServiceNow to process transactions, maintain information, and manage assigned administrative requests.
• Process Discipline: Ability to follow work instructions, checklists, controls, and established procedures consistently.
• HR Administration: Ability to complete routine employee data changes, corrections, document uploads, records maintenance, and other recurring administrative activities accurately.
• Auditing & Data Quality: Able to compare information, identify straightforward errors or missing data, and follow documented steps to correct or report them.
• Financial Administration: Comfortable handling routine receipts, invoices, purchase orders, and other financial administration accurately and in accordance with established procedures.
• Service Orientation: Helpful and professional approach to employees, managers, and HR colleagues, with an understanding that accurate and timely administration contributes directly to their experience.
• Organization & Reliability: Ability to stay organized, manage recurring activities, and maintain accuracy when working with repetitive tasks or higher volumes of work.
• Communication: Clear written and verbal communication skills and ability to exchange straightforward information.
• Confidentiality: Ability to handle sensitive employee, personal, and financial information carefully and in accordance with established requirements.