Team Leader, Operations
TP
Bengaluru0–5 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- Customer serviceOperations
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations45%Customer service21%of 99 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
This role involves leading a team of individual contributors within the Operations department, focusing on general customer service.
Key Responsibilities
- Managing and overseeing the implementation of short-term team activities.
- Providing customer service and support via phone, online chat, or text.
- Handling call center-based customer support for a high volume of low complexity inquiries.
- Analyzing and resolving customer issues (typically in an office environment) for a lower volume of higher complexity inquiries.
- Acting as a liaison between customers, production, and distribution departments for specific customer orders.
- Providing technical and non-technical customer support in a walk-in service center.
- Improving day-to-day activities and processes.
- Supervising the work of less experienced professionals, providing expertise and taking responsibility for the end-product.
Requirements & Tech Stack
- Comprehensive knowledge of the specific discipline or the broader operational area.
- Ability to generate and initiate own workload without explicit instructions or guidelines.
- Ability to make operational decisions within a defined scope.
Qualifications
- Typically manages a team of Individual Contributor co-workers.
- Focuses on professional excellence and delivering professional responsibilities.