Cashier

About the Role

This is a full-time, on-site Cashier role.

Key Responsibilities

• Handle day-to-day cash transactions, including deposits, withdrawals, cheque encashment, and payments.
• Ensure accurate recording and reconciliation of all transactions.
• Verify customer identity and documentation.
• Maintain cash drawers and registers.
• Follow security and compliance procedures.
• Respond to customer queries related to transactions.
• Guide customers on basic banking services.
• Escalate issues when needed.
• Coordinate with branch colleagues.
• Support daily branch operations.
• Adhere to ICICI Bank’s service and quality standards.

Requirements & Tech Stack

• Strong numerical ability and attention to detail.
• Capability to manage cash, balance tills, and reconcile transactions.
• Customer service skills, including clear communication, patience, and a professional approach.
• Basic computer literacy.
• Familiarity with banking software, POS systems, and digital transaction tools.
• Knowledge of basic banking operations, cash handling procedures, and regulatory guidelines.
• Ability to work in a fast-paced branch environment, manage queues efficiently, and collaborate with team members.
• Commitment to ethical conduct, confidentiality, and adherence to policies.

Qualifications

• Minimum educational qualification: secondary school completion.
• A diploma or bachelor’s degree in commerce, finance, or a related field is an advantage.
• Prior experience in retail banking, cash handling, or customer-facing financial services is preferred but not mandatory.