Application Support Specialist

Location: United States

Job Type: Full-Time

Work Arrangement: Remote / Hybrid

Experience Level: Entry-Level / Associate

About the Role

We are seeking a detail-oriented and technically minded Application Support Specialist to assist users with software applications, troubleshoot application-related issues, and help maintain reliable day-to-day system operations. This position will work with users and internal technical teams to identify problems, document incidents, and support timely resolutions. The ideal candidate has strong problem-solving and communication skills and is comfortable learning new applications and technical processes.

Key Responsibilities

• Provide first-level support for business applications and software platforms.
• Respond to user questions and application-related support requests.
• Troubleshoot basic application errors, access issues, and functionality problems.
• Investigate reported issues and identify potential causes.
• Document incidents, troubleshooting steps, and resolutions accurately.
• Create, update, and manage support tickets in designated systems.
• Escalate complex technical issues to appropriate IT or development teams.
• Follow up on unresolved issues and communicate status updates to users.
• Assist with user account access, permissions, and application configurations.
• Perform basic application testing after updates, fixes, or system changes.
• Monitor application performance and report recurring issues.
• Maintain application support documentation, FAQs, and knowledge-base materials.
• Assist with software upgrades, releases, and system changes when required.
• Work with internal teams to identify recurring problems and improvement opportunities.
• Help ensure applications remain available and functional for business users.
• Perform other technical support and administrative tasks as assigned.

Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Previous experience in IT support, help desk, application support, or technical customer service is a plus.
• Basic understanding of software applications and troubleshooting concepts.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Strong attention to detail and documentation skills.
• Comfortable learning new software and technical systems.
• Ability to manage multiple support requests and prioritize tasks.
• Ability to work independently and collaborate with technical teams.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Familiarity with ticketing or IT service-management systems.
• Basic knowledge of SQL or database concepts.
• Experience with Microsoft 365, cloud applications, or enterprise software.
• Familiarity with application testing and troubleshooting procedures.
• Understanding of incident, problem, and change-management processes.
• Previous experience supporting remote users.