Customer Service Representative, Aerospace
PPG
Los Angeles, CA0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- Customer serviceStakeholder management
- Work
- On-site in Los Angeles
- Pay
- Not stated by the employer.
- Listed
- Nov 5, 2026 · still open
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About the Role
PPG's Aerospace Business is seeking a Customer Service Representative to join our team onsite in Sylmar, CA. This role reports to the Customer Service Supervisor and offers a flex-Friday option.
Key Responsibilities
- Process incoming purchase orders from customers and provide acknowledgements.
- Obtain any necessary revisions for purchase orders.
- Follow up with stakeholders to ensure delivery in accordance with confirmed ship dates.
- Provide customers with updates on purchase order delivery progress.
- Participate in scheduled calls/meetings with customers to review open orders, pending returns, etc.
- Allocate parts for shipment and coordinate with various departments to ensure timely order fulfillment.
- Send Quotations and Dispositions to customers.
- Resolve Returned Goods issues with customers.
- Assist the AR team in resolving customer issues that block payments, including customer discussions and processing necessary credits.
- Serve as the primary point of contact for customer inquiries regarding products, order status, or complaints.
- Escalate inquiries to the respective department or commercial team for customer feedback.
- Obtain and maintain Export Documentation.
- Maintain accurate and detailed records of customer complaints, orders, and interactions.
- Provide support for AOG (Aircraft on Ground) requirements, including carrying an AOG cellphone on a rotating basis (one-week intervals) for 24-hour support.
- Work closely with assigned customers to grow and maintain relationships.
- Cross-train to support other accounts as needed.
Requirements & Tech Stack
- Capable of managing stakeholders with significant influencing ability at all levels.
- Strong customer relationship management experience.
- Experience handling a high volume of emails.
- Experience dealing with a wide variety of customers.
- Customer-oriented attitude with a focus on satisfaction.
- Team player focused on supporting the company, team, and customers.
Qualifications
- Associate's degree OR 2+ years of customer-facing experience.
- Aerospace and/or manufacturing environment experience is preferable.