Customer Support Voice

About WNS

WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance. As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career.

About the Role

We are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.

Key Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Requirements & Tech Stack

• International Voice BPO domain experience is mandatory.
• Excellent verbal communication skills in English.
• Customer-focused mindset and problem-solving ability.
• Flexibility to work in international shifts.

Qualifications

• Graduates

Work Schedule

• 5 days working from office
• Sat - Sun Weekoff
• UK Rotational Shift