UA Associate, Domestic Casualty

About the Role

Zurich North America is hiring a UA Associate to join the Domestic Casualty team. This role involves supporting experienced Underwriters in the review and analysis of risks, applying and honing research and analytical skills.

Work Model

This is a hybrid work position, requiring occasional in-office attendance. The selected candidate should be able to report into the Chicago, IL office location.

Key Responsibilities

• Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
• Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc., to accurately quote and issue policies.
• Provides account servicing support in collaboration with Underwriter and Manager, responsible for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
• Responds to written and verbal inquiries appropriately and on time under close supervision by Underwriter and/or Manager, working collaboratively with assigned underwriters.
• Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

Requirements & Tech Stack

• Microsoft Office experience
• Knowledge of data collection and analysis

Qualifications

• Basic Qualifications:

• Bachelor’s degree and no prior experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance area.

• OR Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance area.

• OR High School Diploma or Equivalent and 2 or more years of experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance area.

• Preferred Qualifications:

• Insurance industry knowledge

• Knowledge of processing, rating and policy management systems used in the insurance industry

• Strong verbal and written communication skills

• Superior skills in relationship building, active listening with customers and coworkers

• Customer service experience

• Enjoys working with details and providing accurate data in a timely manner

• Self-directed to meet deadlines

• Multi-tasking skills

• 5% Travel