Product Owner Intern

About the Role

ClearancePort is seeking a Product Owner Intern to ensure the product effectively reflects real-world operational workflows. You will work directly with the founder and the engineering team, owning the backlog for product areas, writing specifications, testing releases, and gathering user feedback. This is a product role, not a coding role.

Key Responsibilities

• Turn operations into specs: document product requirements, including edge cases, for real-world workflows.
• Define agent autonomy: determine which agent actions can be performed independently versus requiring approval, and validate results.
• Test on the real product: conduct end-to-end testing of releases from various user perspectives and report defects.
• Build ground truth: label real-world data (emails, documents, replies) to measure agent accuracy.
• Talk to users: gather insights from customer interactions to identify product gaps and areas for improvement.
• Own a backlog: prioritize and manage the backlog for assigned product areas, focusing on customer milestones.

Example Problems You Would Own

• Customs: Manual data entry in checklists, incorrect HSN suggestions, duty/incentive discrepancies.
• Road and Transport: Inability to close trips without Proof of Delivery (POD), missing loading terms on transporter quotes, fleet document expirations.
• Finance: Vendor bills not matching agreed rates, incorrect invoice currency, Tally sync issues.
• Commercial: RFQs with incomplete cargo details, determining the best vendor quote recommendation.
• Air and Ocean: Unfollowed flight changes, container exceptions that should trigger tasks.
• Service Desk: Agents providing information from stale data in response to WhatsApp queries.

Requirements & Tech Stack

• Clear writing skills: Ability to produce actionable specifications, bug reports, and decision notes.
• Attention to detail: Precision with technical and financial details (e.g., port codes, Incoterms, duty calculations).
• Data comfort: Proficiency with spreadsheets, including filtering, pivoting, and spotting data anomalies.
• Business curiosity: Drive to understand how businesses operate by asking "why" until a complete answer is found.
• Autonomy: Ability to work independently with minimal structure and proactively communicate when stuck.

Qualifications

• Currently studying or recently completed a degree in commerce, engineering, supply chain, economics, law, or business.

Backgrounds We Especially Want to Hear From

• Logistics and freight forwarding: Experience at a forwarder, NVOCC, air/sea freight desk, 3PL, or transporter.
• Customs and CHA work: Experience preparing/checking shipping bills or bills of entry, HSN codes, ICEGATE, drawback, or RoDTEP claims.
• Finance and accounts in trade: Experience reconciling vendor bills, raising freight invoices, GST on services, or Tally usage in logistics/trading.
• Operations in exporting/importing companies: Experience working with forwarders and CHAs.
• Other trade-adjacent roles: Experience with shipping lines, airlines' cargo teams, ports, ICDs, warehouses, or trade compliance.

A Plus

• Experience in agentic or AI-first startups, understanding the difference between model correctness and work correctness.
• Proficiency in Hindi or comfort with Hinglish.
• Previous internships in product, QA, or business analysis.

Note: One practical stint in logistics, customs, or finance is valued over a formal product course.