Dessert Cafe Guest Service

Dach & Nona - Dessert Cafe Guest Service

About the Role

Dach & Nona is seeking enthusiastic and customer-focused individuals to join their cafe team in Gurugram, Haryana, India. The Cafe Team Member is responsible for delivering exceptional customer service, preparing and serving artisanal products, and maintaining the cafe's atmosphere.

Key Responsibilities

• Warmly greet and assist all customers, providing a friendly and welcoming environment.
• Effectively communicate product information, including ingredients (e.g., "Egg Preparation" for Tiramisu/Boston Cream Pie, "Eggless" for Kulfi Inspired Ice Cream) and brand values.
• Ensure customer satisfaction.
• Prepare and serve various coffee and beverage items according to Dach & Nona's standards.
• Maintain knowledge of all menu items, including daily specials and seasonal offerings.
• Adhere to all food safety and hygiene regulations.
• Maintain a clean, organized, and inviting cafe environment, including dining areas, service counters, and restrooms.
• Assist with opening and closing procedures of the cafe.
• Operate and clean cafe equipment safely and efficiently.
• Monitor product quality and report any issues to management.
• Work effectively as part of a team, supporting colleagues to ensure smooth operations.
• Communicate proactively with team members and management.
• Participate in training sessions and team meetings.

Requirements & Tech Stack

• Role involves order preparation and processing; no chef cooking involved.
• Cafe operations
• Customer service
• Food safety and hygiene regulations
• Team collaboration
• Training and development

Qualifications

• Previous experience in a cafe, hospitality, or customer service role is preferred.
• A positive attitude and strong work ethic.
• Honest and hard-working.
• Freshers with a good educational background can also apply.