Client Account Manager, Associate

About the Role

The Client Account Manager – Associate is a full-time, on-site role based in the Mumbai Metropolitan Region.

Key Responsibilities

• Manage day-to-day client interactions.
• Respond to client inquiries.
• Track service requests.
• Ensure timely delivery of background screening reports.
• Coordinate with internal operations teams to resolve issues.
• Monitor service quality.
• Maintain accurate documentation for client accounts.
• Support onboarding of new clients.
• Assist with training on SecureSearch processes and tools.
• Help implement agreed service-level expectations.
• Prepare regular status updates.
• Support escalations.
• Contribute to continuous improvement initiatives to enhance client satisfaction and retention.

Qualifications

• Client service and relationship management skills, including the ability to build trust, handle inquiries professionally, and maintain long-term partnerships.
• Account coordination and administrative skills, such as managing multiple accounts, tracking requests, and maintaining organized records and reports.
• Communication and interpersonal skills, including clear written and verbal communication and the ability to work effectively with clients and internal teams.
• Analytical and problem-solving abilities to interpret client requirements, identify issues, and coordinate timely, practical resolutions.
• Proficiency with office productivity tools (e.g., spreadsheets, presentation software, and CRM or ticketing systems) and comfort working with data.
• Ability to work on-site full time in the Mumbai Metropolitan Region, manage competing priorities, and meet deadlines in a fast-paced environment.
• Bachelor’s degree in business, management, or a related field.
• Prior experience in client servicing, operations, or account management is an advantage.
• Familiarity with background screening or HR services is beneficial.
• Understanding of compliance and confidentiality requirements is beneficial.