Room Service Associate (Full Time, Days)

About the Role

Responsible for supporting all aspects of the patient tray line operations, including but not limited to accurate and prompt delivery of patient meal trays to patient rooms, stocking supplies used at the patient tray line, and cleaning the patient tray line workstations. Provides patients and families with prompt service and maintains a clean and comfortable environment.

Key Responsibilities

• Ensures positive customer experiences by greeting all customers in a warm and professional manner, acting with a customer-comes-first attitude, connecting with the customer, and providing service recovery when needed.
• Verbally verifies patient identity using meal tray ticket to ensure tray is delivered to the correct patient, ensuring patient safety and satisfaction.
• Assembles tray according to service ticket, appropriate portion sizes, and compliance to diet order/restrictions/preferences.
• Delivers patient trays within 60 minutes to all nursing units and any assigned area.
• Prepares diabetic and eating disorder meals as prescribed by dietitians.
• Follows established standards for stocking, restocking, rotating, and storing food and food-related supplies (e.g., juices, yogurts, breads, and muffins), adhering to the First In First Out (FIFO) method.
• Follows departmental and organizational policies and procedures, including those for safety and security.
• Maintains a calm demeanor during periods of high volume or unusual events to keep patient tray line and kitchen space operating to standard and to set a positive example for co-workers and customers.
• Maintains a safe and healthy work environment by following organization standards and sanitation regulations, including but not limited to adhering to hand hygiene protocols, washing/sanitizing patient food carts, and performing temperature audits and documentation.
• Notifies Lead, Supervisor, or Manager if items/equipment are out of temperature.
• Maintains the work area in a clean and organized condition at all times.
• Performs quality assurance on trays by checking temperature, portions, and presentation, and documents per standards.
• Supplies nursing units with nourishments and supplies (e.g., cups, lids, sugar, juices, popsicles) to be stored as needed in the kitchenette area.
• Covers all positions while supporting coworkers' breaks.
• Reports all customer complaints, potential hazards, employee accidents, and operational inconsistencies to the leader on duty.

Requirements & Tech Stack

• Active SafeStaff Certification required within 30 days of hire.
• Ability to use and maintain food service equipment (e.g., microwave, blender, thermometer, refrigerator, patient food carts, scale).
• Knowledge of age-appropriate foods for patients.
• Ability to monitor patient allergies and take proper steps.
• Able to maintain confidentiality of all patient and guest sensitive information (example: HIPAA).

Qualifications

• High school education or equivalent preferred.
• Prior experience with food service highly preferred.
• Knowledge of food safety preferred.
• Ability to communicate sufficiently well in English both verbally and in writing to request supplies and properly label food items.
• Knowledge of Spanish is helpful.
• Knowledge of safety and regulatory guidelines set by state with food safety.
• Able to follow simple verbal instructions to accomplish repetitive tasks.
• Able to build interpersonal relationships and work in a team-oriented environment; able to collaborate effectively with other team members.
• Able to interact with customers and coworkers in a positive, friendly, and enthusiastic manner.
• Able to learn quickly and maintain knowledge of the establishment's products and procedures.
• Able and available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Able to work in a fast-paced environment and multi-task (verifying and preparing multiple coffee/drink/food orders).
• Able to multitask, prioritize, and keep multiple tasks, requests, and/or events organized.