Health Information Specialist

About the Role

This is an entry-level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

This is an onsite role in Chicago, IL.

Full Time: Monday-Friday 8 am to 4:30 pm

Key Responsibilities

• Handling patient walk-ins and assisting with requests in a professional and compliant manner.
• Processing Release of Information (ROI) requests, ensuring accuracy and adherence to privacy regulations, and completing digital fulfillment of medical records.
• Maintaining proper documentation, verifying request details, and ensuring timely delivery of records while upholding quality and confidentiality standards.
• Documenting information in multiple platforms using two computer monitors.
• Receiving and processing requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintaining confidentiality and security with all privileged information.
• Maintaining working knowledge of Company and facility software.
• Adhering to the Company's and Customer facilities Code of Conduct and policies.
• Informing manager of work, site difficulties, and/or fluctuating volumes.
• Assisting with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Managing patient health records.
• Safeguarding patient records and ensuring compliance with HIPAA standards.
• Preparing new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensuring medical records are assembled in standard order and are accurate and complete.
• Creating digital images of paperwork to be stored in the electronic medical record.
• Responding to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering inbound/outbound calls.
• Assisting with patient walk-ins.
• Assisting with administrative duties such as handling faxes, opening mail, and data entry.
• Meeting productivity expectations as outlined at specific site.
• Scheduling pick-ups.
• Other duties as assigned.

Requirements & Tech Stack

• Microsoft Office (including Word and Excel)
• Two computer monitors
• Phones
• Fax machine
• Printers
• General office equipment

Qualifications

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Ability to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus Points If

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Preferred Skills

• Knowledge of HIPAA and medical terminology.
• Familiar with EHR.

We Offer

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.).
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $17.05—$20.82 USD