Customer Service Representative

About the Role

U-Haul is seeking friendly, motivated individuals to join their team as Customer Service Representatives. This role involves being the face of U-Haul's service, assisting customers, and maintaining equipment.

Key Responsibilities

• Assist customers with U-Haul products and services, both in-person and remotely.
• Utilize smartphone-based U-Scan technology for managing rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment, including checking fluid levels.
• Educate customers on products and services.
• Prepare rental invoices and process returned equipment.
• Install hitches and trailer wiring.
• Fill propane tanks (certification offered upon employment).
• Operate a forklift (certification offered upon employment).
• Participate in ongoing education through U-Haul University.
• Other duties as assigned.

Requirements & Tech Stack

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to work in an environment with moderate risks and discomforts, potentially requiring safety precautions and protective gear.
• Ability to perform physical exertion, including long periods of standing, moving around, reaching at various heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

Additional Notes

• On-the-job education is provided.
• Candidates can start immediately and get paid the same day.
• Paid working interviews are scheduled.
• A $100 hiring bonus is offered.
• An additional $300 cash bonus is offered upon completion of the U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program.