Analyst, Information Technology

About the Role

The IT Analyst will support the company’s growing IT Operations needs in a fast-paced, dynamic, and rapid-growth environment. This position is based in the Arlington, Virginia office.

Key Responsibilities

• Manage the day-to-day aspects of IT Operations projects regarding scope, schedule, resources, and budget.
• Participate in IT Operations including Demand Intake, Procurement, Vendor Onboarding, Vendor Analysis, and Demo/Trial License request management.
• Provide customer input in both technical and business terms with descriptive requirements to ensure project value realization.
• Create end-user and internal IT Operations team documentation.
• Create and drive project plans to optimize resources.
• Coordinate activities of sub-teams.
• Document and communicate status, issues, and risks in a timely manner to project teams and senior management.
• Develop comprehensive project plans to be shared with clients and staff members.
• Manage project issues to resolution.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Serve as the first point of escalation for the project team.
• Build strong relationships between various IT teams.
• Clearly and concisely communicate complex information to disparate audiences.
• Perform other related duties as assigned.

Requirements & Tech Stack

• Microsoft Office skills.
• Experience with Project Management software, preferably Celoxis.

Qualifications

• 3 years’ experience (or less) in IT-focused projects or equivalent.
• Outstanding oral & written communication skills and an ability to articulate complex information in a simplified manner.
• Ability to multi-task, prioritize, and work in an extremely fast-paced environment.