Pharmacy Technician / Pharm Tech Apprenticeship

About the Role

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will be at the forefront of patient interaction, building strong patient relationships. Pharmacy is central to Walgreens' business, and technicians are provided with the tools, support, and latest technology to advance their careers. Walgreens offers an "earn while you learn" Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor. This apprenticeship program serves as an entry point into healthcare, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician.

Key Responsibilities

• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
• Assists the pharmacist in performing other Pharmacy Department duties.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• If PTCB certified, assists with and coaches other pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions.
• Models and shares customer service best practices.
• Develops strong relationships with customers.
• Under the supervision of the pharmacist, assists in the practice of pharmacy.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Assists pharmacists in scheduling and maintaining work flow.
• Reports prescription errors immediately to the pharmacist on duty.
• Adheres to Good Faith Dispensing policies during prescription dispensing.
• Registers all related sales on the assigned cash register, collects and handles cash.
• Assists customers in locating products in the OTC aisle.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party program prescription services.
• Assists and supports the Pharmacy Department with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Assists pharmacy staff in the coordination of clinical services, Walgreens healthcare clinics, and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining relationships with the local medical community.
• Ensures the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly.
• Complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state-required certification/registration.
• Attends training requested by Manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy.

Requirements & Tech Stack

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evening and weekend hours.

Qualifications

• Six months of experience in a retail environment (preferred).
• Prior work experience with Walgreens (preferred).
• Good math skills for accurate prescription filling, including counting, measuring, and weighing medications (preferred).
• Good computer skills (preferred).
• Knowledge of store inventory control (preferred).
• PTCB certification (preferred).