Patient Scheduling and Service Associate

About the Role

Provides front-line support for patient scheduling, registration, reception, and routine office coordination. Performs standardized tasks that support access to care, including appointment scheduling, data entry, and basic patient communication.

Key Responsibilities

• Schedules and confirms patient appointments using established procedures and scheduling guidelines.
• Registers patients and collects demographic, insurance, and financial information with accuracy and confidentiality.
• Responds to inbound and outbound phone calls, addressing routine questions and escalating issues as needed.
• Greets patients and visitors, provides basic directions, and supports patient access operations by covering different locations or functions as assigned.
• Enters, scans, files, and maintains patient documentation in electronic systems.
• Reviews basic appointment or order information and refers discrepancies for follow-up.
• Supports daily work queues and routine clerical tasks according to defined workflows.
• Follows privacy, safety, and compliance requirements in all patient interactions.
• Learns departmental workflows, policies, and systems through training, observation, and feedback.
• Maintains professional growth and development through seminars, workshops, and professional affiliations.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent required.
• Meets legal age requirement (19 years of age) to witness patient consents.

Qualifications

• Previous customer service, clerical, or administrative experience, preferably in a healthcare or medical office setting preferred.