Customer Service Associate
Firstsource
Mumbai Metropolitan RegionFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- Customer serviceOperationsCybersecurity
- Work
- On-site in Mumbai Metropolitan Region
- Pay
- Not stated by the employer.
- Skill demand
- Customer service65%Operations12%of 100 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
- Customer Service Associate (CSA) Level 1 for Webchat.
- Location: TBD
- Department/Group: Operations
- Business Unit: All
- Grade: H2/H1
- Reports To: Team Leader
Key Responsibilities
- Respond to customer queries via chat to answer inquiries, provide information, and handle complaints regarding the organization’s products or services.
- Understand customer queries and respond, ensuring all concerns are addressed via web chat.
- Update account information and perform general maintenance upon customer requests.
- Understand customers’ latent needs and maximize opportunities to promote relevant products and services.
- Guide customers to relevant web pages on the client website for information, when appropriate.
- Exhibit promptness and politeness using appropriate language while answering customer queries.
- Work efficiently towards achieving SLAs based on process requirements and meet specified quality standards.
- Handle multiple tasks simultaneously with the ability to prioritize while providing exceptional customer service.
- Maintain data confidentiality and adhere to information security and compliance norms.
Key Performance Indicators
- Average Response Time
- First Call Resolution
- Customer Satisfaction
- Net Promoter Score
Qualifications
- Bachelor’s degree or equivalent (freshers may apply).
- Undergraduates with a minimum of 1 year of customer service experience.