Core Operations

About the Role

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services in coordination with the Operations - Core Team. This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients, with the objective of providing day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Key Responsibilities

• Perform daily reconciliation of multiple portfolios based on the knowledge of accounting treatment of entries.
• Support a small Operation Support team and recommend new work procedures to help streamline operations.
• Research and investigate open reconciliation items and identify any risk by gathering, analyzing, summarizing, and interpreting data.
• Perform daily matching for all reconciliations in Recon Frontier by certain criteria and analyze/coordinate with multiple teams on open exception items.
• Handle third-party agency wire and payment recons.
• Prepare and post Journal entries based on open items/exceptions.
• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
• Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators.
• Provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on the needs of staff within the department and assist with answering staff questions within Disputes, as needed.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements & Tech Stack

• Microsoft Office proficiency.
• Experience in Cards operations, Cards payments and settlements, and GL Reconciliations.
• Recon Frontier for reconciliations.

Qualifications

• Previous relevant experience preferred.
• General knowledge of client reporting across the industry and competitors.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Bachelor's degree/University degree or equivalent experience.

Shift Timing

• Candidate should be willing to work in 24*7 shifts including late night shift start timings.
• Flexibility for any shift timing (rotation shifts, permanent night shifts, and late-night shifts).
• Weekend working may be BAU as per business requirement.