PVT Product Engineer

About the Role

Partner with Body Interior Engineering and cross-functional teams supporting the Bronco and Ranger programs. Primary focus will include instrument panels, floor consoles, and door trim. Collaborate with teams responsible for flooring, dash-wall insulation, body exterior, sheet metal, door seals, and electrical systems, including wiring and electronics interfaces to ensure quality in fit, finish, and overall system performance.

Key Responsibilities

• Investigate customer and production quality concerns using warranty claims, customer and dealer feedback, plant data, returned parts, and other quality information.
• Review warranty claims and customer comments daily. Partner with the Central Triage Team to classify claims accurately, and contact dealerships as needed to clarify diagnoses, repairs, and parts returns.
• Drive interim containment actions (ICA) and permanent corrective actions (PCA) for concerns raised through warranty, executive escalations, social media feedback, technical hotlines, and other sources.
• Take ownership of customer-critical issues through resolution, including root-cause analysis and follow-up on corrective actions.
• Create and manage quality-improvement projects in IRIS/SIMPSN, track actions to completion, and communicate support needs through Vehicle Functional Group (VFG) quality leaders and Functional Quality Reviews (FQRs).
• Support the Warranty Center Triage Team by accurately binning claims and preparing clear, accurate Project Objects (POs).
• Support assembly-plant quality activities, including stop ships, stop builds, campaigns, audits, first-time-through issues, ergonomic concerns, and other production priorities.
• Partner with Supplier Technical Assistance (STA) engineers, suppliers, and Variability Reduction Teams (VRTs) to resolve supplier and subsystem concerns.
• Lead plant trials and support design changes, running changes, and engineering releases that improve quality, cost, fit, or supplier performance.
• Initiate or support WERS engineering concerns and alerts and contribute to current-model design projects and vehicle launches.
• Maintain subsystem- or VFG-level quality documentation and present updates at daily plant-quality reviews, VRT report-outs, and Vehicle Quality Reviews.
• Keep supervisors, peers, and cross-functional partners informed of priorities, progress, risks, and support needs.

Requirements & Tech Stack

• Bachelor’s degree in engineering.
• Strong technical problem-solving and decision-making skills.
• Clear written, verbal, and presentation skills, with the ability to work effectively across engineering, manufacturing, supplier, and service teams.
• Ability to manage competing priorities in a fast-paced assembly-plant environment.
• Bachelor’s degree in mechanical engineering; a master’s degree in mechanical engineering is a plus.
• Five or more years of relevant experience in product development, design and release, quality, program, or manufacturing engineering. Production-plant and PVT experience are especially valuable.
• Experience with containment, root-cause analysis, and corrective-action methods.
• Six Sigma Black Belt training or certification.
• Experience creating or reviewing DFMEA, PFMEA, and SCCAF documents.
• CAD experience with CATIA V5 and Teamcenter.
• Working knowledge of Geometric Dimensioning and Tolerancing (GD&T).
• Familiarity with Ford warranty and quality processes, including Early Claims Binning (ECB) and Balanced Single Agenda for Quality (BSAQ).
• Experience with WERS, IRIS/SIMPSN, JIRA, SREA, CR, Notices, Alerts, and AIMS.
• Strong teamwork and leadership skills, including the ability to present technical information.