Technical Service Engineer, WY

About the Role

Delta is seeking recent graduates/entry-level individuals with an interest in electrical and mechanical engineering for a hands-on career in field service. This role supports mission-critical UPS power and HVAC systems across various industries. Comprehensive training will be provided on UPS system operation, troubleshooting, maintenance, and the company’s product portfolio. You will work in the field alongside experienced engineers, gaining practical knowledge through hands-on assignments, customer support, system commissioning, preventive maintenance, troubleshooting, and repairs. This position requires a willingness to travel.

Key Responsibilities

• Technical Support & Incident Management
• Provide rapid, expert-level technical support to internal repair technicians and external customers for Delta's Energy Infrastructure and Data Center product lines.
• Serve as a primary responder for the Customer Service Contact Center, triaging technical inquiries, processing RMA requests, and guiding customers through structured troubleshooting.
• Inspect, diagnose, and evaluate returned (RMA) and finished goods to support failure analysis and root cause identification.
• Own and manage open support cases end-to-end, ensuring closure within defined SLA windows.
• Escalation & Cross-Functional Collaboration
• Identify and escalate critical field incidents, recurring failures, or systemic product issues to R&D, FAE, and management, providing concise technical summaries and data-backed insights.
• Collaborate across global teams, remotely and on-site, to resolve complex technical challenges and align service strategies.
• Lead and participate in customer and stakeholder meetings to diagnose operational pain points and co-develop technical solutions.
• Documentation & Knowledge Enablement
• Author, update, and maintain technical documentation, including troubleshooting guides, repair procedures, and knowledge base articles.
• Contribute to Delta's centralized knowledge platforms, translating incident learnings into reusable service intelligence.
• Operational Excellence & Compliance
• Generate RMA service reports and field activity records.
• Uphold a clean, organized, and safe work environment in accordance with Delta's safety policies and operational standards.
• Adhere to all company policies, procedures, and ethical guidelines, including data handling and confidentiality protocols.
• Mission-Critical Availability & Adaptability
• Commit to flexible scheduling, including nights, weekends, holidays, and 2nd/3rd shift rotations, to sustain 24/7 service center operations.
• Respond with urgency to evolving priorities, including new product launches, operational escalations, and field travel requirements on short notice.
• Demonstrate composure and decisive action in high-pressure, time-sensitive situations.
• Travel as required, domestic and international, to customer sites, job sites, partner facilities, or global Delta offices for critical installations, field escalations, on-site troubleshooting, or product deployments.
• Training & Continuous Development
• Complete all required training within Delta's Global Business Operations (GBO) service framework.
• Maintain and expand technical knowledge of Delta's core product lines, focusing on Energy Infrastructure and Data Center solutions.

Requirements & Tech Stack

• Travel: Approximately 80% travel to customer sites.
• Driver’s License: Must possess a valid driver’s license.
• Credit Card: Must possess a valid credit card to support travel-related expenses.
• Background Check: Successful completion of a background check is required.
• Drug Screening: Successful completion of a drug screening is required.

Qualifications

• Minimum Qualifications
• B.S. / B.A. in Electrical Engineering, Electronics Engineering, or a related technical discipline.
• Preferred Qualifications
• Hands-on experience in technical support, field service, or product repair, particularly within power electronics, UPS systems, data center infrastructure, or industrial automation.
• Skills & Attributes
• High sense of urgency with the ability to prioritize and act decisively.
• Strong attention to detail.
• Clear and concise written and verbal communication skills for both technical and non-technical audiences.
• Comfortable with ambiguity and rapid change; able to adapt quickly to new products, tools, and processes.
• Proficiency with ticketing/case management systems and technical documentation tools.