Club Manager

National Fitness Partners

About the Role

This is a full-time, exempt position with an annual salary of $50,000.

Schedule: Saturday & Sunday 6:45am - 2:45pm, Monday - Wednesday 11am - 7pm.

At National Fitness Partners, we believe in the power of our people to make a difference. We are the largest Planet Fitness franchise, serving over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We are:

• Accountable – Self-starters who pursue excellence.
• Driven – Problem solvers who deliver results.
• Passionate – Positive energy with a real desire to help others.
• Ambitious – Always learning and growing toward success.

Job Summary

The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. This includes ensuring that operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders.

Key Responsibilities

• Ensure club is fully staffed and the team performs to NFP standards, including building a team bench.
• Responsible for recruitment and staffing: recruitment tactics, conducting pre-screens, interviewing candidates, and hiring decisions.
• Provide back-up support as needed.
• Consistently achieve monthly goals, including drivers and KPIs.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manage club labor and ensure payroll accuracy by validating employee timecards, approving payroll, and scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained, and safe for all members and staff. Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline (up to and including termination).
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development.
• Assess areas of need in assigned club, develop, and successfully execute a plan of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning club to NFP standards.
• Ensure member accidents are reported in a timely manner through the NFP process.
• Additional responsibilities may be required.

Requirements & Tech Stack

• Basic computer proficiency (Microsoft Suite).

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Management experience through Planet Fitness preferred.
• Exceptional leadership, diplomacy, and listening skills.
• Ability to successfully coach and develop team members.

Physical Demands

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.