Operation Executive
HNS Gold
Kolkata, West Bengal, India2h agovia LinkedIn
About the Role
The Operation Executive role is a full-time, on-site position based in Kolkata. The role involves overseeing daily branch operations, coordinating customer transactions, and ensuring that gold buying procedures are followed accurately and efficiently. This position requires consistent on-site presence and a strong focus on timely, accurate, and customer-oriented operations.
Key Responsibilities
- Overseeing daily branch operations
- Coordinating customer transactions
- Ensuring gold buying procedures are followed accurately and efficiently
- Managing documentation
- Verifying customer details
- Maintaining records
- Supporting cash and inventory handling in line with company policies
- Monitoring service quality
- Resolving operational issues
- Supporting compliance with internal guidelines
- Collaborating with branch staff and management to improve workflows
Qualifications
- Experience in branch or retail operations
- Skills in process coordination
- Skills in documentation
- Skills in record management
- Strong customer service skills
- Clear communication
- Problem-solving abilities
- Professional and ethical approach to transactions
- Basic financial and numerical skills for handling cash, verifying amounts, and maintaining transaction accuracy
- Proficiency in using computers and office software (e.g., MS Office, data entry tools) for operational reporting and record-keeping
- Attention to detail
- Reliability
- Ability to follow standard operating procedures and compliance guidelines
- Ability to work on-site full time in Kolkata
- Ability to collaborate effectively with team members and management
- Minimum educational qualification of a diploma or bachelor’s degree in business, commerce, or a related field preferred.
Preferred Experience
- Prior experience in gold, jewelry, banking, or financial services operations is an advantage.