Service Apprentice/Trainee

About the Role

Service Apprentice will participate in training and development where the incumbent learns to repair, install, and move all DMG MORI machines.

Key Responsibilities

• Complete all classroom, factory training, and online classes, passing with 80% or higher scores.
• Shadow Service Engineers on service calls, including traveling with them to customer sites.
• Learn through observation and assist Service Engineers on calls.
• Progression in the apprentice program is competency-based, typically 2 to 3 years before certification and promotion to Service Engineer.
• Other duties as assigned.

Requirements & Tech Stack

• High School diploma or GED.
• Recent mechatronics program graduate or related field experience preferred.
• Demonstrated mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• Experience in CNC manufacturing, maintenance, a related field, a journeyman certificate, and/or extensive experience (5+ Years) in machine/manufacturing maintenance or related field.
• Military maintenance training and experience preferred.
• Analytical/problem solving abilities to define, troubleshoot, and repair a machine without assistance.
• High interpersonal and social skills.
• Ability to communicate professionally and create positive relationships with customers.
• Verbal skills to effectively communicate with internal technical staff and customers.
• Time management skills.
• Adaptability to abrupt changes in work schedule and travel arrangements.
• Proven written skills and discipline to complete required Technical documents and Reports.
• Ability to travel domestic and/or internationally.
• Ability to follow complex written and verbal instructions correctly.
• Other duties as assigned.

Work Environment & Physical Demands

• Exposure to manufacturing/machining environments with potential hazards such as noise, electricity, chemicals, heavy equipment, and other machinery.
• General office environment.
• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, reaching, pushing, pulling, and lifting objects. Repetitive movements.
• Periodic: Operating power equipment, sitting at desk, using computers and phones.
• Occasional: Lifting or moving up to 50lbs.

Classification

• Non Exempt

Hours

• Monday through Friday, 8:00 am to 5:00 pm

Travel

• 75% travel required.

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.