Support Engineer 1
Oracle
United States4h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Embedded systemsCustomer serviceTroubleshootingStakeholder management
- Work
- On-site in United States
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting82%Customer service34%Stakeholder management20%Embedded systems7%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
About the Role
Support Engineer 1
Key Responsibilities
- Customer Support and Advocacy:
- Serve as a point of contact for customers, fielding inquiries via phone, electronic, or in-person means.
- Provide technical support by answering technical questions, troubleshooting, and resolving simple issues encountered with assigned Oracle product(s).
- Technical Problem-Solving and Resolution:
- Leverage a basic understanding of problem resolution to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.
- Follow up with customers on service requests to communicate resolution and ensure all issues are resolved.
- Escalate complex customer technical issues to appropriate technical teams for resolution, as needed.
- Coordinate with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting the resolution of routine issues.
- Technical Support Documentation:
- Document activities on service requests and/or product documentation through resolution.
- Learn to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.
- Technical Support Collaboration:
- Provide assistance to internal teams and stakeholders on diverse customer situations and technical issues.
- Technical Support Improvement:
- Learn to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.
- Begin to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.
- Planning & Execution:
- Complete assigned tasks and monitor timelines to ensure timely completion of work in accordance with project requirements, with supervision.
- Follow direction to prioritize work and adjust to shifts in resources or timelines.
- Collaboration & Partnership:
- Collaborate with team members to better understand expectations and contribute to shared objectives.
- Build a basic understanding of business, stakeholder, and/or customer needs with guidance.
- Problem Solving:
- Follow standard procedures to identify and escalate issues to senior team members.
- Collect and review basic data and/or information to troubleshoot common errors.
- Continuous Learning:
- Build knowledge and learn new skills and/or tools aligned with industry trends and best practices as directed.
- Incorporate feedback and participate in training to improve skills.
- Continuous Improvement:
- Begin to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.
- Performance Monitoring and Management:
- Monitor and execute own support service performance metrics, with some guidance.
Additional Responsibilities (as Needed)
- Services Translation:
- Provide translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.
Qualifications
- No specific qualifications are listed in the provided text.