Operational Specialist

About the Role

Transform the future of workplace operations. Drive global real estate systems, data excellence, and service delivery while enabling seamless business operations worldwide. Be the engine behind smarter processes, better insights, and exceptional user support across a global Real Estate ecosystem.

Key Responsibilities

• Support the rollout of RE systems (e.g. SAP RE-FX, IWMS/CAFM) and processes by preparing and migrating data, validating workflows, conducting user-acceptance tests, documenting issues, preparing training materials, and tracking operational readiness until go-live.
• Support the setup and transition of services to the RE Service Centre by preparing process maps, responsibility matrices, work instructions, service-catalogue entries, and handover checklists for new or changed services.
• Administer RE systems, contracts, locations, spaces, workplaces, occupancy data, assignments, mass uploads and user access in SAP RE-FX, IWMS/CAFM, and other CRE applications based on approved and validated information.
• Perform recurring data-quality controls and resolve identified inconsistencies or coordinate their correction in systems, including access reviews, completeness and plausibility checks, duplicate assignments or conflicting records.
• Act as the central first point of contact for global RE requests and incidents, clarify and document cases, analyse root causes, coordinate and track their resolution with responsible team or specialist functions, and provide transparent updates.
• Prepare recurring KPI dashboards and management reports, maintain the request backlog and workload overview, and support capacity planning, service monitoring, escalation, automation, and continuous improvement.

Requirements & Tech Stack

• RE systems (e.g. SAP RE-FX, IWMS/CAFM)
• CRE applications
• English (fluent, spoken and written)

Qualifications

• Relevant vocational training, a degree, or equivalent professional experience in Corporate Real Estate, service management, data management, system administration, or business administration (mandatory).
• Relevant experience in operational service delivery, RE-administration, data management, or system support (preferred).
• Basic understanding of RE systems and processes, ideally including SAP RE-FX, IWMS/CAFM, contract, space, workplace, occupancy, or user-access administration.
• Strong service orientation, communication, and teamwork skills (mandatory).
• A structured and accurate way of working with the ability to perform completeness, plausibility, and data-quality checks and follow defined workflows, priorities, and escalation rules (mandatory).
• Strong analytical and problem-solving skills (mandatory).
• Motivated to support system rollouts, service transitions, automation, and continuous process improvement and to document issues and results transparently (preferred).