Office Manager

About the Role

Faithful Companion Pet Cremation Services is searching for a full-time Office Manager at our Marietta, GA location.

Compensation

• Annual salary: $45,000 - $50,000

Key Responsibilities

• Sort and file daily sales and invoices.
• Enter sales, payments, and payables into Microsoft Great Plains.
• Manage all cash and check payments, including making deposits.
• Answer billing-related questions from clinics and individual families, providing thorough support.
• Track and collect pending payments from clinics and individual families.
• Produce and sort monthly statements; create monthly revenue reports.
• Produce the commission schedule for the Director of Business Development.
• Make tax payments, pay bills, and cut checks.
• Maintain and balance a financial ledger.
• Order custom urns, jewelry, and other memorial products.
• Maintain parts of the Faithful Companion website.
• Produce and maintain informational resources for the team.
• Perform miscellaneous editing of projects, e.g., marketing materials, mailers, holiday cards.
• Monitor the company e-mail and reply to customer inquiries in a timely manner.
• Meet with families, which includes helping to transport pets from their vehicle into the facility, walking them through cremation options, and offering comfort and compassion with professionalism.
• Keep all client-facing office areas clean and tidy.
• Manage office staff including: scheduling, training and continued coaching, overseeing task completion, annual reviews, disciplinary actions, hiring and firing.

Requirements & Tech Stack

• Microsoft Great Plains (preferred)
• Microsoft Office applications (Word, Excel, Outlook, etc.)
• Cash Handling

Qualifications

• Ability to work with the management team constructively and with a positive attitude.
• Strong ability to multitask with a high attention to detail.
• Ability to work independently.
• Organized and maintain effective time management skills.
• Problem solving skills.
• Self-motivated.
• Basic understanding of accounting software.
• Critical thinking and sense of urgency.
• Demonstrate leadership skills with the ability to motivate and inspire a team.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Physical capability to lift and move heavy objects with assistance.
• Professional appearance at all times.
• Any other duties assigned by management.

Benefits

• Available after 30 days of employment.
• Sick Time
• Vacation
• Bereavement
• 401K with up to 4% match on contributions
• Medical including the option to add an FSA/HSA for medical and dependent care
• Dental
• Vision
• Company paid life insurance
• Voluntary pet insurance
• Voluntary Short-term and long-term disability insurance
• Voluntary Accident and critical illness insurance