Loss Prevention Associate

About the Role

• Job Number: 26143720
• Job Category: Loss Prevention & Security
• Location: 13 Aerocity IGI, IGI Airport, New Delhi 110037, India
• Schedule: Full Time
• Position Type: Non-Management

Position Summary

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties to obtain statements and information. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances, noise complaints, and intoxicated individuals. Escort unwelcome persons from the property. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incidents. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management. Maintain confidentiality of proprietary information; protect company assets.

Key Responsibilities

• Conduct investigations and gather evidence for various incidents including theft, fraud, lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints.
• Interview relevant parties to obtain statements and information.
• Notify manager/supervisor, local police, or other appropriate individuals for accidents, attacks, or other incidents.
• Complete incident reports for all Security/Loss Prevention related incidents.
• Manage business interruptions and complaints.
• Escort unwelcome persons from the property.
• Defuse guest or employee disturbances/altercations.
• Follow company and safety/security policies.
• Report accidents, injuries, and unsafe work conditions.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships.
• Support team to reach common goals.
• Listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats.
• Visually inspect tools, equipment, or machines.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements & Tech Stack

• Computers
• Point of Sale Systems
• Hand-eye coordination

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.