Order To Cash Operations Associate

Key Responsibilities

• Execute the Order to Cash process in Collections, focusing on efficiency, first-time quality, and continuous process improvement.
• Manage and execute the Order to Cash Collection process.
• Maintain and improve service performance metrics reports, including collection of accounts receivable from customers and maintaining an acceptable level of overdue invoices.
• Provide status updates on work in progress and customer portfolios.
• Assist in planning and coordinating work execution.
• Escalate issues in a timely and appropriate manner, while identifying resolutions.
• Provide quality, cost-effective service and contribute to process improvement in collections.
• Own the accounts receivable subledger and support month-end close.
• Provide ad-hoc analyses and summaries of information as requested.

Requirements & Tech Stack

• Graduate of a finance-related or business course; Accounting graduate is an advantage.
• At least 6 months related working experience in B2B collection process or equivalent fields.
• Experience in Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, or responding to queries (voice and query capability) is preferred but not required.
• Experience in any accounting ERP (e.g., Oracle, SAP).
• Ability to communicate well in English (verbal and written).
• Analytical and fact-based decision-maker.
• Ability to quickly identify issues and risks and provide recommendations.
• Experience in team interactions and facilitation.
• SSC, BPO experience is an advantage but not required.
• Able to perform analysis of data and tasks of medium to high complexity.
• Work hours at night.
• Overtime and On-Call may be required.
• Client holidays are observed instead of Philippine or local holidays.

Qualifications

• Any Graduation