Patient Support Associate
Cognizant
HyderabadFresher2h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Salesforce
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Salesforce1%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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Role: Patient Support Associate | Healthcare RCM (PE)
Function: Patient Support / Billing & Insurance / Financial Assistance / Laboratory Support
Systems: Salesforce / Live Chat
Location: Hyderabad
Working Days: 5 days (US Shift)
Key Responsibilities
- Handle patient and sender enquiries received through Salesforce tickets and Live Chat.
- Review, document, update, and resolve Salesforce cases/tickets according to the defined process and SOP.
- Handle billing-related enquiries, including questions or concerns raised by patients regarding their bills/accounts.
- Support Financial Assistance enquiries by reviewing the request and following the applicable process.
- Perform or support eligibility-related checks based on the defined workflow and available information.
- Assist patients/senders with enquiries regarding laboratory test-result status and route/escalate cases appropriately when additional review is required.
- Support general patient enquiries related to the healthcare revenue cycle and available patient services.
- Provide clear, accurate, professional, and empathetic communication during Live Chat interactions.
- Maintain complete and accurate case notes and documentation in Salesforce.
- Follow defined SLA/TAT requirements and ensure timely follow-up on pending cases.
- Identify enquiries requiring additional assistance and escalate them to the appropriate team as per SOP.
- Follow applicable patient privacy, data protection, quality, and compliance requirements.
- Coordinate with relevant internal teams when additional information is required for resolution.
- Meet established expectations for quality, productivity, accuracy, compliance, and customer experience.
Requirements & Tech Stack
- Salesforce
- Live Chat
Qualifications
- Strong communication, written and verbal English communication.
- Good analytical and problem-solving skills.
- Ability to handle sensitive patient information appropriately.
- Customer empathy and professional communication.
- Ability to work in a quality and productivity-driven environment.