Operations Support

Key Responsibilities

• Handle ticket support and basic user help requests
• Review and process violation reports as per established guidelines
• Assist with moderation and monitor user activity when required
• Assist the Operations team with day-to-day operational activities
• Support in-app events, event crew activities, and PR room activities
• Maintain forms, Google Sheets, trackers, and operational records
• Follow up on assigned tasks and ensure timely completion
• Identify and escalate user, support, or operational issues
• Coordinate with Support and Operations teams on assigned activities
• Assist with other operational tasks and initiatives as required

Who Should Apply

• Candidates with 0–2 years of experience in customer support, operations, BPO, moderation, or similar roles
• Freshers with strong communication and coordination skills may also apply
• Strong communication, organization, and follow-up skills
• Comfortable handling support as well as operational responsibilities
• Willing to perform moderation and other operational activities when required
• Comfortable working with forms, spreadsheets, and online tools
• Able to handle multiple tasks and priorities
• Proactive, dependable, and willing to learn
• Interested in building a long-term career in operations
• Comfortable working in a fast-paced, performance-driven environment
• Laptop and reliable internet connection

Why Join Us?

• Work From Home: 100% remote role
• More than a traditional support role
• Exposure to support, moderation, events, and operations
• Opportunity to develop broader operational skills
• Clear growth path into Operations Executive and senior operations roles