Customer Success Associate
C5 Health
Mumbai Suburban, Mumbai (All Areas)(Andheri East)0–5 yrs1d agovia Naukri
About the Role
- Handle incoming calls and emails from patients in a professional and timely manner.
- Assist patients with appointment scheduling, rescheduling, and cancellations.
- Provide accurate information regarding medical services, billing processes, and insurance claims.
- Resolve patient concerns and complaints with empathy, professionalism, and effective communication.
- Maintain accurate and up-to-date patient records in the system.
- Coordinate with internal teams such as doctors, billing, and insurance departments to ensure smooth operations.
- Ensure adherence to company policies and service quality standards.