Teller

About This Role

Wells Fargo is seeking a Teller to join our National Branch Network. This front-line, customer-focused role involves supporting customers’ everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience. As a primary point of contact for customers, you will represent the branch through strong service, attention to detail, and genuine care. As a Teller, you will build foundational banking skills while learning about customers’ needs and introducing them to helpful products, services, and digital tools. You will identify opportunities to support customers and connect them to the right banker for more detailed product conversations. You will work closely with branch teammates to keep daily operations running smoothly and deliver a consistent, high-quality customer experience.

Key Responsibilities

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
• Process routine service transactions (e.g., deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.

Requirements & Tech Stack

• Ability to work a schedule that will include Saturdays.
• This position is not eligible for Visa sponsorship.
• Position requires full-time training for 2 weeks: Monday - Friday, 8:30 am - 5:30 pm.

Qualifications

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash-handling experience.
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Locations

• 3027 16th St. San Francisco, CA 94103
• 2300 16th St. San Francisco, CA 94103
• 1726 Haight St. San Francisco, CA 94117
• 557 Castro St. San Francisco, CA 94114
• 4045 24th St., Ste. B San Francisco, CA 94114
• 3431 California St. San Francisco, CA 94118
• 5455 Geary Blvd. San Francisco, CA 94121
• 3624 Geary Blvd. San Francisco, CA 94121
• 1266 Market St. San Francisco, CA 94102
• 3801 3rd St., Suite 116 San Francisco, CA 94124
• 655 8th St. San Francisco, CA 94103
• 725 Irving St. San Francisco, CA 94122
• 2300 Irving St. San Francisco, CA 94122
• 2595 Mission St. San Francisco, CA 94110

Note: Positions may not be available at all branch locations outlined.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement