Treasury Management Business Support Associate
Wells Fargo
Winston-Salem, NC0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- Business analysisStakeholder managementCustomer serviceExcelMicrosoft Office
- Work
- Hybrid in Winston-Salem
- Pay
- Not stated by the employer.
- Skill demand
- Excel53%Customer service39%Stakeholder management27%Business analysis25%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About the Role
Wells Fargo is seeking a Business Relationship Support Associate within Global Payments & Liquidity (GPL). This role supports the WellsOne Commercial Card business and serves as an operational partner to internal teams managing a large portfolio of commercial card clients. This is a primarily internal-facing role.
Key Responsibilities
- Manage and support a portfolio of commercial card accounts and servicing requests
- Research and resolve customer inquiries in accordance with established policies, procedures, and controls
- Review account-related requests, validate required documentation, and ensure compliance with authorization requirements
- Prioritize and manage a queue of requests while meeting service level expectations
- Identify process improvement opportunities and support operational efficiency initiatives
- Partner with internal stakeholders to resolve issues and meet client needs
- Develop expertise in WellsOne Commercial Card products, servicing processes, and compliance requirements
- Exercise independent judgment when researching issues and recommending solutions
Requirements & Tech Stack
- Strong commercial card knowledge
- Attention to detail
- Sound judgment
- Ability to effectively manage multiple priorities in a high-volume environment
Qualifications
- 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Commercial Card servicing experience
- Treasury Management Dedicated Client Services experience, or related payment product support experience
- Experience with TSYS, CCAT, ServiceView, WellsOne Expense Manager or other commercial card servicing platforms
- Strong understanding of commercial card products, account maintenance, servicing processes, and customer authorization requirements
- Experience researching and resolving complex servicing inquiries while managing multiple requests and service level commitments
- Experience supporting customers through email-based servicing or case management environments
- Intermediate Microsoft Office skills, particularly Outlook, Excel, and PowerPoint
Job Expectations
- Schedule: Monday - Friday, hybrid work schedule. Expectation of working hours/scheduling needs may vary between teams, but generally need to be available to work during core business hours (7 am to 6 pm MT)
- Ability to travel up to 10% of the time
- Specific compliance policies may apply regarding outside activities and/or personal investing.
Locations
- Salt Lake City, UT
- Des Moines, IA
- Charlotte, NC
- Winston-Salem, NC