Market & Competitive Research Intern

About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite trusted by 30,000+ Shopify and DTC brands. Our products cover order tracking, returns and exchanges, shipping protection, loyalty and referrals, product reviews, pop-up and email marketing, AI chat, and SEO (cwill.com).

About The Project

We're preparing for our year-end strategy review and reassessing our pricing and plans. We're looking for a sharp, detail-oriented researcher for a focused, roughly one-month project. You'll map how our competitors price, package and serve their customers, and turn that into a clear, objective analysis that leadership will use to make decisions.

What You'll Do

• Map the competitive landscape for each CWILL product line: key competitors, their plans and pricing tiers, feature differences, service levels, and target customers
• Dig deeper into enterprise plans, discounts and contract terms through market research, product reviews, industry reports and customer conversations
• Analyze qualitatively and quantitatively: compare price per feature, pricing by merchant size, and gaps or opportunities in our own packaging
• Deliver a final report and presentation with clear recommendations for leadership, plus a structured comparison dataset we can keep updating

Timeline:

• Week 1: Agree on scope and the competitor list; set up the comparison framework
• Weeks 2-3: Collect data, run merchant interviews, and analyze
• Week 4: Write the final report and present findings to leadership

Requirements & Tech Stack

• Excellent written and spoken English, and familiarity with the US business environment
• Strong research and analytical skills: you can find reliable information, check sources and spot patterns
• Comfortable with spreadsheets and data analysis; SQL or BI tools are a plus
• Clear, structured writing; you can turn messy findings into a concise report
• Objective and rigorous: you compare on price, customer segment, features and service without bias
• Confident communicating with customers
• Comfortable using AI tools to speed up research, and careful about verifying what they produce

Nice to Have

• Interest or experience in SaaS, e-commerce or Shopify
• Experience in product management, consulting, market research or business analysis (including internships)
• Mandarin Chinese

Benefits

• Remote, one-month internship
• You'll work with shared documents and project spaces; no access to internal company systems is needed
• Strong performers will be considered for a return offer at the end of the internship