Junior Operations and Technology Analyst

About the Role

Miami Jewish Health is seeking a Junior Operations and Technology Analyst to support process improvement, technology implementation, and operational analytics initiatives. This role provides analytical, documentation, and coordination support, serving as a structured entry point into healthcare operations and project management.

Key Responsibilities

• Process Documentation & SOP Support

• Drafts, formats, and maintains standard operating procedures (SOPs), process maps, and workflow diagrams.

• Translates output from process mapping, interviews, and working groups into structured documentation.

• Maintains a centralized documentation repository in Smartsheet and SharePoint, ensuring version control and accessibility.

• Supports process mapping workshops, including material preparation, agenda management, and post-session documentation.

• Data Gathering & Analysis

• Collects, cleans, and organizes operational and clinical data from source systems into Smartsheet.

• Builds and maintains Excel and Smartsheet trackers, dashboards, and reporting templates to monitor KPIs and operational metrics.

• Conducts exploratory data analysis to identify trends, anomalies, and improvement opportunities.

• Supports the preparation of data-driven presentations and executive reports.

• Meeting Facilitation & Project Coordination

• Manages meeting logistics for project workgroups, including scheduling, agenda preparation, notes, and action item tracking.

• Maintains project task logs, status trackers, and milestone documentation in Smartsheet.

• Follows up with stakeholders on outstanding deliverables and escalates blockers.

• Assists in preparing project status updates, dashboards, and communications.

• Technology & Systems Support

• Supports the rollout and adoption of operational technology platforms, including Smartsheet, Microsoft 365, and other enterprise tools.

• Assists in user acceptance testing (UAT), workflow configuration, and training documentation for technology implementations.

• Identifies opportunities to automate manual reporting and workflow processes.

• Compliance & Quality Support

• Assists in documenting compliance workflows related to regulatory requirements.

• Supports audit readiness activities, including documentation reviews, gap analysis, and corrective action tracking.

• Adheres to HIPAA Privacy and Security Rules, organizational policies, and confidentiality requirements.

Requirements & Tech Stack

• Education

• Bachelor’s degree in Business Administration, Health Information Management, Information Technology, or a related field.

• Experience

• 0–2 years of professional experience in an analytical, operations, project coordination, or technology support role.

• Internship or academic project experience involving data analysis, process documentation, or business operations will be considered.

• Licenses/Certifications

• CAPM, Lean Six Sigma White or Yellow Belt, or equivalent coursework strongly preferred.

• Smartsheet Core Product Certification or willingness to obtain within 180 days of hire.

• Abilities Required

• Advanced Microsoft Excel (pivot tables, dashboards, modeling).

• Smartsheet (project tracking, automation, dashboards).

• Microsoft 365 (Teams, SharePoint, Power Automate).

• SQL or Python data skills (preferred, not required).

• Process mapping tools (Visio, Lucidchart, or similar).

• Prior exposure to healthcare, long-term care, or regulated operational environment is a plus but not required.