Associate Partner, Human Resources

About the Role

The Associate Partner role provides an entry point into HR at Amazon, focusing on fundamental HR processes and direct employee support. The Associate Partner delivers exceptional people experiences by leveraging both human expertise and technology solutions. They manage essential HR transactions while building meaningful connections with employees in an increasingly digital workplace. This role complements Amazon's evolving PXT service channels by providing personalized human support where it's most valuable. By effectively balancing technology-assisted processes with meaningful interaction, they help deliver a seamless PXT experience that furthers Amazon's commitment to being Earth's Best Employer. As an Associate Partner on the ReLo PXT team, you will support the delivery of an exemplary employee experience through every interaction.

Key Responsibilities

• Deliver responsive, friendly, and professional support to employees across various channels (in-person, email, phone), providing accurate and timely information on benefits, policies, payroll, and other HR-related topics.
• Ensure the accuracy, integrity, and confidentiality of employee data by maintaining and processing records in a timely and secure manner.
• Contribute to a positive and inclusive workplace culture by supporting and implementing employee engagement and recognition initiatives, including planning and executing events that foster connection and celebrate achievements.
• Support data-driven decision making by collecting, reviewing, and analyzing key workforce metrics, including attendance, attrition, and engagement.
• Collaborate with leaders and support teams to promote and educate employees on self-service tools and HR resources, enhancing the overall employee experience and operational efficiency.
• Prepare and distribute clear, professional internal communications for employees and leaders, ensuring alignment with organizational standards and tone.
• Identify and escalate complex or sensitive issues to the appropriate HR and business leaders—such as leave of absence requests, workplace accommodations, and employee relations matters.

Daily Operations

• Help employees navigate digital HR tools and self-service platforms while providing responsive, professional support.
• Coach employees on how to use HR technology effectively, answer questions about policies and programs, and identify opportunities to improve self-service adoption.
• Ensure accurate data entry and documentation while delivering exceptional service that builds trust and confidence.
• Process HR transactions using various tools and systems, tracking service metrics while developing an understanding of HR operations.
• Exercise good judgment to determine appropriate escalation paths and partner effectively with senior team members for resolution of complex inquiries.

Requirements & Tech Stack

• Microsoft Office products and applications
• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Ability to maintain confidentiality in handling sensitive information
• Ability to work onsite at an Amazon facility
• Ability to work flexible schedules, including weekends, evenings and rotating schedules based on business needs.
• Speak, write, and read fluently in English
• Speak, write, and read fluently in Spanish

Qualifications

• 6+ months of human resources experience
• 6+ months of customer service experience
• 1+ years of customer service or back-office roles in corporate environments experience
• High school diploma or equivalent
• Experience in confidential environments
• Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)
• Strong customer service orientation, attention to detail, excellent communication skills, and the ability to maintain confidentiality.

Preferred Qualifications

• 1+ years of human resources experience
• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience
• 1+ year of experience in Human Resources or customer service roles, with demonstrated success in issue resolution
• Experience in customer service with proven track record of issue resolution
• Strong interpersonal skills with demonstrated ability to teach and guide others
• Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
• Ability to manage multiple priorities and meet deadlines
• An associate’s degree from an accredited college