Relationship Executive

About the Role

The Relationship Executive – Hospital/ Healthcare Coordination – Mumbai will manage and nurture relationships with hospitals and healthcare partners, ensuring smooth coordination of services and initiatives. This full-time, on-site role in Mumbai involves regular visits to partner hospitals, scheduling and following up on meetings, and maintaining clear communication with medical and administrative staff.

Key Responsibilities

• Support scheduling and execution of health checkups at assigned centers.
• Coordinate with hospital staff and internal teams to ensure smooth conduct of health checkups.
• Assist in patient admission and discharge coordination, ensuring proper documentation.
• Support on-ground operations during checkups to ensure patient flow and service quality.
• Report operational issues or delays to the reporting manager in a timely manner.
• Ensure availability of services as per schedule and inform seniors of any deviations.
• Track ongoing activities.
• Resolve basic coordination issues.
• Prepare and share status reports.
• Support campaigns or programs run in collaboration with healthcare institutions.
• Document key interactions.
• Maintain accurate records.
• Work closely with internal teams to align hospital requirements with company objectives.

Requirements & Tech Stack

• Relationship management and stakeholder coordination skills within hospital or healthcare settings.
• Excellent communication and interpersonal skills, with the ability to interact confidently with medical and administrative staff.
• Organizational and time-management skills, including the ability to handle multiple hospital accounts or projects simultaneously.
• Problem-solving and follow-through capabilities to address operational issues and ensure timely resolution.
• Basic understanding of healthcare workflows or hospital processes.
• Comfort with documentation and use of office productivity tools (e.g., email, spreadsheets, presentations) for reporting and record-keeping.
• Ability to work on-site in Mumbai, travel locally to hospital partners as needed, and maintain a professional presence.

Qualifications

• Graduate in any discipline.
• 0-2 years of experience in healthcare operations, patient services, or hospital/center coordination.
• Prior experience in healthcare coordination or client servicing is an advantage.
• Fresher with relevant internship or hospital exposure may be considered.
• Education in healthcare management, business, or communications is beneficial.