Logistics Specialist I

About The Role

Uber Freight is seeking a detail-oriented, customer-focused Logistics Specialist to support our Cummins account in Rogers, AR. This role involves managing daily transportation operations, ensuring efficient shipment movement, meeting service expectations, and providing exceptional customer support. As part of the Managed Transportation team, you will coordinate with carriers, customers, and internal partners to execute shipments, resolve transportation challenges, and identify opportunities for service and operational efficiency improvements. This is ideal for individuals who enjoy problem-solving, managing multiple priorities, building relationships, and taking ownership in a fast-paced logistics environment.

• Location: Rogers, AR – Uber Freight Center of Excellence
• Work Arrangement: Hybrid (3 days in-office, 2 days remote)
• Schedule: Monday–Friday, standard business hours

Key Responsibilities

• Manage the day-to-day transportation execution and shipment lifecycle for the Cummins account using Uber Freight's Transportation Management System (TMS).
• Coordinate shipment planning, carrier assignments, pickups, and deliveries to ensure freight moves efficiently and meets customer expectations.
• Monitor shipments proactively, identify potential delays or service disruptions, and take appropriate action to resolve issues.
• Build and maintain strong working relationships with carriers, customers, and internal operational teams.
• Utilize routing guides and available carrier networks to secure timely, cost-effective freight coverage.
• Leverage TMS tools to optimize shipment routing, consolidate orders when appropriate, and maintain accurate transportation records.
• Investigate and resolve shipment discrepancies, system errors, and carrier invoice issues.
• Communicate professionally and proactively with customers, carriers, and internal stakeholders regarding shipment status, exceptions, and service updates.
• Monitor carrier, shipper, and receiver performance to identify recurring challenges and recommend improvements.
• Support continuous improvement initiatives focused on transportation efficiency, cost savings, and customer satisfaction.
• Collaborate with cross-functional teams to resolve operational challenges and ensure consistent service delivery.
• Assist with training and supporting customer or vendor users on TMS processes and account-specific workflows as needed.

Requirements & Tech Stack

• Transportation Management System (TMS)
• Microsoft Office Suite or Google Workspace
• Routing guides
• Carrier networks

Qualifications

• Basic Qualifications:
• High school diploma or GED equivalent.
• 0–1 years of related experience in Transportation, Logistics, Supply Chain, Customer Service, or a similar operational environment.
• Strong communication, organizational, and time-management skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Willingness and ability to work a hybrid schedule based out of our Rogers, AR office.
• Preferred Qualifications:
• Bachelor's degree in Supply Chain, Logistics, Transportation, Business, or a related field.
• Previous experience in transportation operations, freight coordination, logistics, or supply chain management.
• Experience working with a Transportation Management System (TMS).
• Proficiency with Microsoft Office Suite or Google Workspace.
• Experience supporting dedicated customer accounts or working in a customer-facing operational environment.
• Familiarity with carrier coordination, shipment tracking, routing guides, or freight execution.
• Strong analytical and problem-solving skills with the ability to identify issues and implement effective solutions.
• Ability to prioritize competing demands, adapt to changing operational needs, and maintain attention to detail.
• Demonstrated ability to collaborate across teams, take ownership of responsibilities, and proactively resolve operational challenges.
• A customer-first mindset with a commitment to reliability, accountability, and continuous improvement.