Client Success Associate
Reachdesk
New York, NYFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Account managementOnboardingBudgetingStakeholder managementProduct managementSalesforce
- Nice to have
- SalesMarketing
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Skill demand
- Onboarding38%Account management37%Stakeholder management31%Budgeting13%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
- Entry-level, commercially focused position with a clear path for growth into a Client Success Manager role.
- Ideal for individuals early in their career who are ambitious, goal-oriented, resourceful, and eager to build a foundation in SaaS, client success, commercial account management, and solution-based selling.
- Opportunity to learn the Reachdesk platform, support onboarding, and manage a smaller portfolio of new clients, focusing on setup, training, and active usage.
- Progression into the commercial side of Client Success, learning to sell gifting and branded merchandise solutions through expertise, creativity, and outcome-based recommendations.
- Promotion to a Client Success Manager role is possible within six months, typically by consistently meeting or exceeding targets.
- The Client Success Manager role involves an expanded client portfolio, owning client strategy, driving usage and spend, and ensuring a high-quality client experience.
Key Responsibilities
- Consistently meet or exceed quarterly spending and usage targets across your portfolio.
- Build relationships with key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies.
- Develop strategic roadmaps for clients to justify long-term financial investment.
- Lead strategic conversations on gifting best practices, providing recommendations to increase gift redemption, drive spend, and impact client outcomes and ROI.
- Advise platform admins and senders on leveraging Reachdesk for initiatives and campaigns, including campaign automation, fund management, and broader platform adoption.
- Proactively identify new use cases, company roles, and international markets for expansion within existing accounts.
- Introduce new products, features, and capabilities to unlock additional client value.
- Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with Account Managers to win additional business.
- Serve as the voice of the customer internally, partnering cross-functionally to improve the client experience.
Requirements & Tech Stack
- Reachdesk platform
- Salesforce (implied through collaboration with Account Managers and Sales stakeholders)
- Marketing tech stacks (implied)
- HRIS tech stacks (implied)
Qualifications
- Recent college graduate or early in your career.
- Strong interest in SaaS, Client Success, Account Management, or Sales.
- Strong communicator, comfortable building relationships, asking thoughtful questions, and influencing clients.
- Highly proactive, organized, and eager to take ownership in a fast-paced scale-up environment.
- Commercially curious, with an interest in driving usage, engagement, retention, and account growth.
- Comfortable learning new technology and explaining concepts clearly.
- Strong problem-solver with sound judgment, attention to detail, and a client-first mindset.
- Energized by a role with a clear growth path and the opportunity to earn promotion.
- Preferred: Prior internship or work experience in a client-facing, sales, marketing, or technology environment.
Location
- New York City Metro
- Flexible hybrid, with in-office collaboration in Manhattan as needed.
Compensation
- US Salary: $60,000 USD - $85,000 USD