Guest Services Associate

About the Role

The Guest Services Associate is responsible for completing daily Front Desk functions, ensuring efficient and courteous service for all Owners and Guests.

Key Responsibilities

• Perform daily Front Desk functions including guest check-in and check-out, answering phones, and processing transactions.
• Direct owner and guest requests to the correct department and respond courteously and professionally.
• Perform light administrative duties such as sending/receiving faxes, making copies, and sending e-mail correspondence.
• Greet, register, establish credit, and issue keys to guests.
• Answer telephones with proper etiquette and direct calls.
• Receive and ensure appropriate action is taken for guest requests and complaints.
• Answer inquiries about resort amenities, services, policies, area attractions, dining, and directions.
• Communicate with other departments via telephone and two-way radio.
• Complete check-out procedures, compute bills, collect payment, and make change.
• Make, confirm, and cancel reservations, or answer reservation-related questions.
• Balance cash receipts and work performed during shift, and perform a bucket check.
• Distribute guest and staff mail and messages.
• Post charges for services like faxes, copies, laundry, or food and beverage outlets.

Requirements & Tech Stack

• No specific tech stack or explicit technical requirements were provided.

Qualifications

• No specific educational qualifications or years of experience were explicitly stated in the provided text.