Systems Engineer

About the Role

We are looking for a System Engineer to support the Listening area within our Digital Workplace Domain at IKEA. You will partner closely with the Product Owner to drive daily business, operational excellence, and continuous improvement from a technical perspective. You will ensure platforms are secure, compliant, reliable, and aligned with Ingka standards, working closely with vendors and the engineering community. You thrive in a role where technology, governance, and continuous improvement come together, and enjoy collaborating with both business and technical stakeholders.

Key Responsibilities

• Partner closely with the Product Owner to drive daily operations, service improvements, and vendor coordination.
• Own the technical lifecycle management of listening and survey platforms.
• Act as the technical lead for the Listening area and provide guidance on platform capabilities, limitations, and improvements.
• Ensure SaaS solutions, integrations, and technical services are secure, compliant, supported, and aligned with Ingka standards.
• Manage data platform configuration, technical administration, and application maintenance activities.
• Ensure that listening solutions and related data processes comply with privacy, data protection, retention, consent and cross-border data requirements.
• Coordinate upgrades, releases, patches, and technical improvements.
• Monitor service availability, performance, capacity, and operational health.
• Manage incidents, problems, risks, vulnerabilities, and technical debt in collaboration with vendors and support teams.
• Drive root cause analysis and continuous service improvements.
• Ensure operational documentation, support models, and knowledge articles are maintained and kept up to date.
• Act as the primary technical contact towards vendors and bought service teams.
• Support vendor evaluations, onboarding activities, contract renewals, and service reviews from a technical perspective.
• Contribute to roadmap planning by identifying technical opportunities, risks, and improvement initiatives.
• Drive automation, standardization, and operational excellence initiatives.

Requirements & Tech Stack

• Experience working as a System Engineer, Application Engineer, Technical Service Owner, IT Application Manager, or similar role.
• Strong experience within IT Application Management Services (AMS).
• Experience with survey platforms, employee listening solutions, or HR-related SaaS platforms is preferred.
• Knowledge of application lifecycle management, service operations, and technical governance.
• Experience working with external vendors and managed service providers.
• Knowledge of security, privacy, compliance, and risk management requirements.
• Understanding of cloud and SaaS operating models.
• Ability to engage in technical discussions with vendors, architects, developers, and engineers.
• Strong analytical and problem-solving skills.
• Experience working with Agile ways of working and Jira.
• Experience supporting system integrations and troubleshooting complex technical issues.
• Strong communication and stakeholder management skills.

Qualifications

• Technical responsible of globally used platform impacting thousands of co-workers.
• Opportunity to shape the future of the Co-worker Listening area.
• Collaboration with global business stakeholders, vendors, and technology teams.
• Exposure to Digital Workplace solutions, SaaS platforms, application management, and vendor governance.
• A flexible and collaborative working environment.
• Opportunities for continuous learning and professional growth.
• The possibility to make a real impact on how co-workers experience digital products and services every day.