Engineer
Tata Communications
Chennai, Tamil Nadu, India0–4 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- OperationsTroubleshootingCustomer service
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting24%Operations14%Customer service4%of 98 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
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About The Role
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Key Responsibilities
- Taking ownership of customer issues reported, solving their problems by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure SLA are achieved and work proactively to maintain the same.
Qualifications
- Graduate
Other Knowledge & Skills
- Demonstration of problem-solving skills.
- Prior experience of providing customer service support in fast paced, high availability, 24x7 environments.
- Maintain awareness of latest technologies in the domain.