R
Support Engineer I
Replit
NYC (SoHo)Fresher1h agovia Ashby
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- NLPHelp desk
- Work
- On-site in NYC (SoHo)
- Pay
- $110K–$140K a year
- Skill demand
- Help desk53%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 2, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Replit is the agentic software creation platform enabling natural language application development.
As a Support Engineer, you will assist developers with Replit usage, debug platform issues, and help build/maintain internal tools. You will use tools such as Zendesk, Linear, Slack, and Replit.
You will be part of a small, global team dedicated to empowering the next billion software creators, ensuring developers worldwide receive necessary support.
Key Responsibilities
- Work directly with Replit customers via support tickets to resolve technical product issues, bugs, and provide technical guidance, meeting daily ticket volume and resolution time targets.
- Collaborate with the Support team to communicate user feedback to Replit.
- Directly contribute to and maintain the Support team's Knowledge Base.
- Support customer-facing communications for outages and incidents.
- Swiftly report ongoing bugs for Engineering triage and fixes.
Requirements & Tech Stack
- Prior experience in software development or relevant technical support experience.
- Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
- Strong time management and ticket triage skills, with comfort in performance tracking and regular reporting.
- Excellent communication skills, with initiative to ask questions when encountered with the unknown.
- Experience with support tools and ticketing systems (e.g., Zendesk).
Nice to Have
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (e.g., Claude, ChatGPT).
What We Value
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions.
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams.
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences.
- Continuous learning: Passion for staying current with industry best practices and new technologies.
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems.
Location & Schedule
- This is a full-time role based in our NYC (SoHo) office.
- The schedule is Saturday through Wednesday.
- In-office requirement on Mondays and Wednesdays.