Order Management Associate

About the Role

The Order Management Associate should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.

Key Responsibilities

• Generate vendor purchase orders accurately and efficiently based on client orders.
• Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
• Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
• Collaborate with project teams to address any potential delays or issues in the shipment process.
• Generate picking tickets for warehouse staff based on project timelines.
• Create logistics tickets for outbound shipments to clients.
• Pay meticulous attention to details in all stages of order processing to minimize errors.
• Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
• Prioritize tasks based on urgency and importance to meet tight deadlines.
• Efficiently manage a high volume of orders while ensuring accuracy and quality.
• Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
• Troubleshoot and resolve issues promptly to maintain smooth order flow.
• Respond promptly to client inquiries and provide updates on order status.
• Stay informed about product pricing, discounts, and promotions from vendors.
• Identify opportunities to negotiate better terms with vendors and save costs.
• Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability.

Requirements & Tech Stack

• Experience in an order management or similar role; with a firm knowledge of the supply chain process
• An understanding of the commercials involved in buying and reselling hardware
• Experience using procurement software
• Strong numeracy skills and analytical ability
• Basic to Intermediate Microsoft Excel Knowledge
• Excellent time management skills, with ability to manage workload and prioritize tasks
• Exceptional attention to detail and level of meticulousness
• Strong communication skills
• A proactive problem solver, who can think on their feet.
• Willingness to work as part of a team in a fast moving, growing global company

Desirable Criteria

• Experience of Audio Visual / Video Conferencing and networking environments
• Experience with Cisco CCW, Sage X3 and Jira
• Can drive progress positively and effectively, keeping all stakeholders informed.
• Can maintain a high standard of work, even when working under pressure and handling multiple issues.