Systems Development Engineer

About the Role

The Amazon Dedicated Cloud (ADC), AWS Commerce Platform team is hiring a cleared Systems Development Engineer. This role offers an opportunity to utilize the latest cloud computing technologies to assist U.S. Government agencies in implementing innovative cloud solutions and resolving technical challenges. You will join a team of engineers focused on building and supporting Amazon’s billing systems within air-gapped cloud environments, as well as developing services and tooling to enhance operational efficiency. The work directly impacts billing and cost management capabilities for all U.S. ADC customers. A successful candidate is adept at building services and tooling to improve operational posture, with a keen focus on scalability, availability, and operational readiness. They operate at the intersection of business needs and technology strategy, balancing constraints and considering long-term design implications.

Key Responsibilities

• Deep dive to root cause customer issues.
• Investigate metric trends.
• Consult with Amazon engineers.
• Discuss and automate the remediation of operational issues.
• Design and build operational scalability to support platform growth.
• Influence technical strategy and architectural decisions within the team and with partner teams.
• Make data-driven decisions.
• Use generative AI and agentic services to develop, build, and operate AWS Dedicated Cloud Commerce services in secure environments.
• Support services running in GovCloud and isolated regions, addressing unique engineering challenges and fostering innovation.
• Resolve operational challenges.
• Innovate to automate operational tasks.
• Build solutions for customers.
• Support the execution of security campaigns (e.g., blocked software, host patching) and parity programs.
• Work cross-functionally to foster constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues.
• Build and deploy solutions across thousands of devices.
• Improve and streamline processes for massive-scale work.

Requirements & Tech Stack

• Experience (non-internship) in professional software development.
• Experience with Linux/Unix.
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby.
• Experience with tools for automation (building, testing, releasing, or monitoring).
• Proficiency in Python scripting language (preferred).
• Experience with highly concurrent, high throughput systems and complex distributed systems (preferred).

Qualifications

• Associate's degree or above, or CND (Certified Network Defender) or GSEC (GIAC Security Essentials).
• Must currently possess and maintain an active TS/SCI security clearance with SCI eligibility or above.
• Must, after start, obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.