Field Services Engineer

About the Role

Sumitomo (SHI) Material Solutions USA, Inc. is seeking a motivated and dependable Entry-level Field Service Engineer (FSE) or Technician (FST) to join their growing team in the Greater Phoenix Area. This full-time, on-site position is responsible for installing, maintaining, troubleshooting, and providing technical support for semiconductor manufacturing equipment at customer facilities. The candidate will develop technical expertise through structured on-the-job training and may work across multiple equipment platforms. This is an individual contributor role.

Key Responsibilities

• Perform installation, preventive maintenance (PM), corrective maintenance (CM), and troubleshooting of semiconductor manufacturing equipment.
• Conduct diagnostics, failure analysis, and equipment recovery activities.
• Support equipment startup, qualification, upgrades, retrofits, and hardware/software modifications.
• Document service activities, inspection results, and corrective actions accurately.
• Escalate unresolved technical issues to senior engineers or management when necessary.
• Participate in on-call support and respond to emergency service requests.
• Follow all safety procedures, cleanroom protocols, and customer site regulations.
• Travel and work flexible schedules, including occasional nights, weekends, and holidays.

Requirements & Tech Stack

• Semiconductor manufacturing equipment
• Microsoft Office applications

Qualifications

• Bachelor’s degree in electrical engineering, mechanical engineering, or a related technical discipline.
• Ability to read and interpret technical documentation, schematics, and service data.
• Effective communication skills.
• Customer-focused, detail-oriented, and capable of working independently or within a team.
• Valid driver's license and passport required.
• Ability to work in fast-paced semiconductor cleanroom environments.
• Bi-lingual in Mandarin Chinese & English or Japanese & English (Preferred).